Privacy Policy

This Privacy Policy explains what personal information Turnproof collects, how we use it, and the choices you have. It applies to the website and service at turnproof.online (the “Service”). For questions, or to exercise a privacy right, email turnproof+hello@mail.grokbot.com.

Information we collect

We collect the information needed to run a host account and a turnover record:

• Account information. Your email address, password hash, and optional name.
• Property and turnover records. Property names, addresses, notes, checklists, checkout dates, key or lockbox confirmation, issue notes, and the photos and comments submitted through a cleaner link.
• Billing information. We store your subscription status, period end, and a Waffo order identifier. Payments are processed by Waffo, which is the merchant of record and collects the payment details needed to charge you. We do not store full card numbers.
• Technical information. Server logs such as IP address, browser type, and request time, which we use to operate and secure the Service. We also set a signed, httpOnly session cookie named turnproof_session so you can stay logged in. We do not use advertising or tracking cookies.

Cleaners do not create an account. They use a unique link you send them. Anyone with that link can see and complete that turnover until it is submitted or the link expires.

How we use information

We use this information to:

• create and authenticate your account, and provide the Service;
• store handover records, photos, and PDFs you or your cleaner submit;
• process subscriptions and cancellations with Waffo;
• respond to support requests and protect the Service against abuse;
• comply with law and enforce our Terms of Service.

We do not sell your personal information, and we do not use it for advertising. We do not use your photos or property records to train public AI models.

How we share information

We share information with service providers who help us operate the Service, including our database host (located in the United States) and Waffo for payments. They may process personal information only to provide those services.

We may also disclose information if we are required to by law, or if it is necessary to protect the rights, safety, or security of Turnproof, our users, or others.

Photos and turnover records are visible to the host account that created them, and to anyone the host shares a valid cleaner link with.

Where information is stored

Account and record data are stored in a database hosted in the United States. Photos are stored on the servers that run the Service. If you are in the UK, the EEA, or another region, this means your information is transferred to the United States.

Retention

We keep account and turnover data while your account is open. You can delete a property from your dashboard, which removes that property’s records and photos. If you ask us to close your account, we will delete or anonymize remaining personal data, except records we must keep for legal, security, or billing reasons, such as evidence of a transaction.

Your rights

Depending on where you live, you may have the right to access, correct, or delete personal information, to object to or restrict certain processing, or to receive a copy of information you provided. To make a request, email turnproof+hello@mail.grokbot.com. For payment and invoice data held by Waffo, you may also need to contact Waffo.

Children

The Service is for hosts and the cleaners they work with. It is not directed at children, and we do not knowingly collect personal information from anyone under 16.

Changes

We may update this Privacy Policy from time to time. We will change the date at the top of this page when we do. Continued use of the Service after that date means you accept the updated policy.